FAQ - Frequently asked questions

There is no minimum term in our contracts. We don't believe in locking our customers into long agreements. Our aim is to build a product so good that you'll never want to switch systems. That's why our contracts come with just one month's notice.

You'll be invoiced monthly in advance.

Pricing is based on the number of active users in the system, and you pay monthly in advance.

You get access to all our features, including AI, for one single price. You can see everything that's included here.

Get in touch for a quote tailored to your organisation!

Yes. We have chosen to store and process personal data exclusively within the EU, using only EU-owned sub-processors – with no exceptions.

We also audit our sub-processors' own sub-processors to ensure they meet the standards our customers expect.

Hailey was founded to offer a fully GDPR-compliant platform with no grey areas. This shapes every choice we make:

• Which features we build and how they work

• How access to data is managed and made available within your organisation

• Where data is stored and when it is deleted
  

We never want our customers to have to worry about GDPR compliance in Hailey. You decide for yourselves how long data is kept before it is made unreadable.

By keeping all your employee data in one place, you'll always know where it is, making it easy to delete whenever you need to.

Yes, we are.

ISO 27001 is an international standard for information security that requires structured processes, clear policies and proactive risk management.

Hailey HR is a cloud-based HR system. All sensitive data is stored on secure servers provided by our partner UpCloud, a Finnish-owned company (Business ID 2431560) with GDPR-compliant data centres in Europe.

Personal data is encrypted at rest using AES-256, and all communication with our services is secured by HTTPS using TLS 1.2.

You'll find full details of this, along with our sub-processors, in our Trust Centre.

You decide who will see what based on your roles and rights. By default, employees can only see limited information about the organization - and this can be tailored to your needs. The adaptation takes place in our authority structure, where administrators distribute rights regarding access to various parts of the system.

You can export all master data to an Excel-compatible file. There is step-by-step documentation on how to export your information from the system. For security and backup reasons, Hailey HR saves data 30 days after the end of the agreement, and then all data is deleted.

Data concerning the business relationship between you as a customer and Hailey (e.g., agreements and billing information) is saved.

It is possible to log in with SSO from Microsoft, Google and Okta. Take a look at our integrations for more information.

We use crypto-shredding to ensure maximum data security. It is the practice of rendering sensitive data unreadable by deliberately overwriting or deleting encryption keys used to secure that data. 

If a user wants to exercise their right to be forgotten, we can easily delete the appropriate key, effectively "shredding" the encrypted data.

No, you still need a payroll system. But we do recommend that Hailey becomes the master system for all HR data. 

Both absence reporting and other employee data changes can be listed in our change report and exported to the payroll system. 

If your payroll provider offers an API, you can build an integration to send data directly to the payroll system. The actual payroll run is still done in your existing payroll system but with data from Hailey.

See our integrations here.

Some companies are used to managing their master data in their payroll system.

Managing your master data in Hailey instead makes it much easier to work with your employee data. A payroll system is mainly built for handling pay – Hailey handles most of the processes that involve your employees.

For example, you can integrate Hailey with the rest of your system landscape to create a single source of truth that can be used across your entire organisation.

Yes! We have a comprehensive help centre with clear, step-by-step guides showing you how to get the most out of each feature. And of course, if you have any questions, we're only an email away.

We've designed a carefully thought-out implementation process that's tailored to your needs and the size of your company.

Our approach combines efficiency with flexibility, ensuring a smooth transition that works in the long term.

We focus not only on the technical implementation, but also on making the change a success across your organisation.

Our goal is for you to go live with a system that:

1.  Your key people feel confident using

2. Improves your HR work from day one

3. Becomes a natural part of your organisation's everyday work
   

Get in touch and we'll tell you more!